General Terms of Business of Centernorma d.o.o.
1. General Provisions
These General Terms and Conditions apply to all contracts, offers, and orders concluded by Centernorma d.o.o. (hereinafter referred to as the “Supplier”) with its business partners (hereinafter referred to as the “Buyer”). Any special written agreements between the parties shall take precedence over the provisions of these Terms and Conditions.
The Terms and Conditions, as well as any subsequent amendments, shall take effect upon their publication on the website.
2. Scope of Business and Offer
The Supplier manufactures and supplies glued laminated timber and other semi-finished wood products made to order. Offers, catalogues, standard dimensions, and prices are for informational purposes only and become binding only upon written confirmation of the order by the Supplier.
3. Inquiry, Offer, and Order Confirmation
The Buyer submits an inquiry specifying the desired quantity, dimensions, quality, and delivery deadline. The Supplier issues an offer that is valid for five (5) working days from the date of issue, unless otherwise stated. A contract is deemed concluded once the Supplier has confirmed the Buyer’s order in writing. Any changes after confirmation are only possible with the mutual consent of both parties.
4. Prices and Payment Terms
All prices are expressed in EUR. Prices do not include transport costs unless explicitly agreed otherwise. Payment terms are defined in the offer. In the event of delayed payment, the Supplier reserves the right to charge statutory default interest and to suspend further deliveries until all outstanding obligations have been settled.
5. Delivery and Transport
Delivery times are approximate and depend on the availability of materials. Delivery will be carried out within the agreed period. The delivery period may be extended in cases of force majeure, disruptions in the supply of raw materials, or other unforeseen circumstances. The risk of damage or loss of goods passes to the Buyer on the date of dispatch.
6. Retention of Title
The goods remain the property of the Supplier until full payment of the purchase price has been made.
7. Quality, Acceptance, and Complaints
Complaints regarding quantity discrepancies or visible defects must be submitted by the Buyer within ten (10) days of receipt of the goods. Each complaint will be handled individually, taking into account the characteristics of the order and the product. Due to the natural properties of wood and different production specifications, the resolution shall be determined in agreement with the Buyer and based on the Supplier’s professional assessment.
8. Withdrawal from Contract / Order Cancellation
The Buyer has no right to unilaterally withdraw from the contract after order confirmation. In the event of order cancellation after confirmation, the Buyer shall be obliged to reimburse all costs already incurred for production and material preparation. Each order is handled individually; withdrawal is only possible upon mutual agreement of both parties.
9. Governing Law and Dispute Resolution
The contractual relationship is governed by the laws of the Republic of Slovenia. All disputes arising from these Terms and Conditions shall be subject to the jurisdiction of the competent court in Slovenj Gradec. Both parties shall endeavour to resolve any disputes amicably.
Privacy policy of Centernorma d.o.o.
The purpose of the Centernorma d.o.o. Privacy Policy is to inform users of Centernorma d.o.o. services and other persons about the purposes and legal bases for processing personal data by Centernorma d.o.o., as well as about individuals’ rights in this area.
All personal data provided are treated as confidential and used only for the purpose for which they were provided. We handle your personal data with the utmost care, in accordance with applicable legislation and the highest standards of data processing.
We apply an appropriate level of protection and reasonable physical, electronic, and administrative measures to safeguard collected data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of personal data, or unauthorised access to personal data that have been transmitted, stored, or otherwise processed.
This Privacy Policy also further explains the consent you have given for the processing of your personal data.
V Pravilniku o zasebnosti so skladno z Uredbo (EU) 2016/679 Evropskega parlamenta in Sveta z dne 27. aprila 2016 o varstvu posameznikov pri obdelavi osebnih podatkov in o prostem pretoku takih podatkov ter o razveljavitvi Direktive 95/46/ES, zajete točke razložene v nadaljevanju.
1. Personal data collected by the company
If you are only a website visitor, we collect data about you solely through cookies. If you are a user or subscriber of the services provided by the company, we also collect other personal data necessary to perform the services you have ordered or use. Such personal data include:
2. Controller of personal data
The controller of personal data processed in accordance with this Privacy Policy is Centernorma d.o.o.
Controller’s address: Šentlenart 68, SI-2382 Mislinja
3. Categories of data subjects whose personal data are processed
This Privacy Policy applies to all who have ordered and/or use our services or have submitted an inquiry, as well as to those who visit our website.
4. Purposes and legal bases for processing
Processing based on a contract: In exercising contractual rights and fulfilling contractual obligations, the company processes your personal data for the following purposes: identification of the individual, preparation of an offer, conclusion of a contract, provision of ordered services, notifications about possible changes, additional details and instructions for using the services, resolution of potential technical issues, objections or complaints, invoicing of services, and other purposes necessary for performing or concluding the contractual relationship between the company and the individual.
For the purpose of invoicing services, based on tax regulations, we also obtain and process your address to issue a correct invoice.
Processing based on law/legitimate interest: On the basis of legitimate interest, we use your personal data to detect and prevent fraudulent use and abuse of services, to ensure stable and secure operation of our systems and services, to implement information security measures, to meet quality-of-service requirements, and to detect technical failures of systems and services.
On the basis of legitimate interest, we also use your personal data for possible enforcement, judicial and extrajudicial recovery.
In accordance with the GDPR, in case of suspected abuse the company may, to an appropriate and proportionate extent, process data about individuals for the purpose of identifying and preventing possible fraud or abuse and, where appropriate, share such data with other providers of such services, business partners, the police, the public prosecutor, or other competent authorities.
For the purpose of preventing future abuses or fraud, data on the history of identified abuses or fraud in connection with an individual, including data on the subscriber relationship and, for example, the IP address, may be stored for five years after termination of the business relationship.
Processing based on consent: Data processing may also be based on your consent provided to the company.
Consent may, for example, relate to receiving information about offers, benefits, and service improvements provided by the company. The purpose of such notifications is to tailor services to your needs and wishes and thus increase their value for you. Notifications are sent through the channels you selected in your consent. You may withdraw your consent at any time, in the manner set out in this Privacy Policy.
Withdrawal or change of consent applies only to data processed on the basis of your consent. The valid version is the most recent consent you have provided. The possibility of withdrawing consent does not constitute a termination right within the business relationship between the individual and the company.
Data for which you have given consent will, in the absence of withdrawal, be processed for up to two years after termination of the business relationship with the company.
5. Restrictions on disclosure of personal data
If necessary, we authorise other companies or individuals to perform certain tasks that contribute to our services. In such cases, the company may disclose personal data to carefully selected external processors who will conclude a data processing agreement or a substantively equivalent arrangement or other binding document with the company (hereinafter: “Data Processing Agreement”).
External processors will receive or be granted access to such data only to the extent required for the specific purpose. They may not use the data for any other purpose and must meet at least the minimum standards of personal data processing required by applicable legislation.
External processors are contractually bound to the company to respect the confidentiality of your personal data.
6. Retention period
The retention period depends on the category of data. We store data only for as long as necessary to achieve the purpose for which they were collected or further processed, or until the expiry of limitation periods for the fulfilment of obligations or the statutory retention period.
Billing data and related contact data of individuals may be retained for the purpose of fulfilling contractual obligations until the service is paid in full, or at the latest until the expiry of limitation periods relating to a particular claim, which under law may range from one to five years. Invoices are retained for 10 years after the end of the year to which the invoice relates, in accordance with VAT legislation.
Other data obtained on the basis of your consent are retained for the duration of the business relationship and for two years after its termination, unless a longer retention period is prescribed by law.
If an individual who has given consent has not entered into a business relationship with us, the consent is valid for two years from its submission or until it is withdrawn.
Upon expiry of the retention period, data are deleted, destroyed, blocked, or anonymised, unless otherwise provided by law for a particular category of data.
7. Rights of individuals regarding personal data processing
We ensure the exercise of your rights regarding the processing of your personal data without undue delay. We will decide on your request within one month of receipt. In cases of complexity or numerous requests, we may extend the deadline.
If we extend the deadline, we will inform you of any such extension within one month of receiving the request, together with the reasons for the delay.
Requests to exercise your rights can be submitted to: info@centernorma.si.
Where there is reasonable doubt regarding the identity of the individual submitting a request concerning any of their rights, we may request additional information necessary to confirm the identity of the data subject.
If a data subject’s requests are manifestly unfounded or excessive, particularly due to their repetitive character, the company may charge a reasonable fee taking into account administrative costs of providing the information or communication or taking the action requested, or may refuse to act on the request.
We enable you to exercise the following rights regarding the processing of your personal data:
7.1. Right of access
You always have the right to know whether personal data concerning you are being processed and, where that is the case, to access the personal data and the following information:
7.2. Right to rectification
You have the right to obtain without undue delay the rectification of inaccurate personal data concerning you and, taking into account the purposes of processing, the right to have incomplete personal data completed, including by means of a supplementary statement.
7.3. Right to erasure
You have the right to obtain the erasure of your personal data without undue delay where one of the following grounds applies:
7.4. Right to restriction of processing
You have the right to obtain restriction of processing where one of the following applies:
Where processing has been restricted as above, such personal data shall, with the exception of storage, be processed only with your consent or for the establishment, exercise, or defence of legal claims or for the protection of the rights of another natural or legal person.
Before lifting the restriction of processing, we are obliged to inform you.
7.5. Right to data portability
You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used, and machine-readable format and the right to transmit those data to another controller without hindrance from the company, where the processing is based on your consent and is carried out by automated means. Upon your request and where technically feasible, the personal data may be transmitted directly to another controller.
7.6. Right to object
Where we process your data on the basis of legitimate interest for marketing purposes, you may object to such processing at any time. We will stop processing your personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms or for the establishment, exercise, or defence of legal claims.
8. Right to lodge a complaint regarding personal data processing
You may send any complaint regarding the processing of your personal data to info@centernorma.si or by post to Centernorma d.o.o., Šentlenart 68, SI-2382 Mislinja.
If we do not decide on your request within the statutory time limit or we reject your request, you may lodge a complaint with the Information Commissioner.
You also have the right to lodge a complaint directly with the Information Commissioner if you believe that the processing of your personal data violates Slovenian or EU data protection regulations.
If you have exercised your right of access and, after receiving our decision, believe that the personal data you received are not the personal data you requested or that you have not received all the requested personal data, you may submit a reasoned complaint to the company within 15 days before lodging a complaint with the Information Commissioner. We must decide on your complaint as on a new request within five working days.
9. Final provisions
For all matters not regulated by this Privacy Policy, the applicable legislation shall apply. The company reserves the right to amend this Privacy Policy. We will inform you about changes by publishing them on our official website 30 days before they take effect.
If you have any questions about this Privacy Policy or about the data we hold about you, please write to us at info@centernorma.si.
This Privacy Policy is published on the website of Centernorma d.o.o. and enters into force on 20/10/2025.
Contact
Centernorma d.o.o.
Address: Šentlenart 68, SI-2382 Mislinja
E-mail: info@centernorma.si
